Refund Policy
At Geometry of Lights, every artwork is produced individually to order using professional fine art printing services. Because each print is made specifically for you, we cannot accept returns or cancellations once production has begun.
Cancellations
Orders may be cancelled only before production has started.
Once your order has entered production, it cannot be cancelled or modified.
Returns
As all products are custom-made to your specifications, returns are not accepted for:
- Change of mind
- Incorrect size selection
- Personal preference
- Ordering by mistake
Damaged or Defective Items
If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
If the damage or defect is confirmed, we will arrange an appropriate solution, which may include a replacement or refund.
Shipping Damage
If the package appears visibly damaged upon delivery, please photograph the package before opening it whenever possible.
Contact
For any questions regarding your order, please contact:
Terms of Service
1. General
These Terms of Service govern the purchase of products through Geometry of Lights.
By placing an order, you agree to these terms.
2. Products
All artworks are produced on demand after an order is placed.
Because of differences between monitors and devices, slight variations in colour or brightness between your screen and the final printed artwork may occur.
3. Pricing
All prices are displayed in Euros (€).
Applicable taxes and shipping costs are calculated during checkout where required.
4. Payment
Payment is collected at the time the order is placed using the available payment methods offered during checkout.
5. Production & Shipping
Production begins after payment has been received.
Estimated production and shipping times are provided for guidance only and may vary depending on production schedules, shipping carriers, or destination.
6. Returns & Cancellations
As each artwork is produced specifically for the customer, orders cannot be cancelled once production has started.
Returns are not accepted except where products arrive damaged or defective.
Please refer to our Refund Policy for full details.
7. Damaged Products
If your artwork arrives damaged or defective, please notify us within 7 days of delivery and provide photographs of the issue.
Where appropriate, we will arrange a replacement or refund.
8. Copyright
All photographs and artwork displayed on this website remain the intellectual property of Geometry of Lights.
Purchasing a print does not transfer copyright or reproduction rights.
Artwork may not be copied, reproduced, distributed, or used commercially without prior written permission.
9. Limitation of Liability
Geometry of Lights shall not be liable for indirect or consequential damages arising from the use of this website or the purchase of its products, except where required by applicable law.